Shipping and returns page
Shipping
We ship worldwide (except Russia).
*IMPORTANT: Please note that if the delivery address is in a country outside the EU, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the payment of duties and taxes. MANOLA will not be made responsible for the payment of these costs.
- Germany
- Spain
- United Kingdom
- Europe
- Australia, Canada, USA
- Rest of the world
Germany
Shipping costs: 5€
Orders above 140€, FREE SHIPPING
Please note that shipping for products in pre order are specified in the product page.
In case you order a product in Pre Order and a product In Stock in a same order, we are commited with sustainability and we will be shipping all your products together when the Pre Order date specified in the product page.
Spain
Shipping costs: 5€
Orders above 140€, FREE SHIPPING
Please note that shipping for products in pre order are specified in the product page.
In case you order a product in Pre Order and a product In Stock in a same order, we are commited with sustainability and we will be shipping all your products together when the Pre Order date specified in the product page.
United Kingdom
Shipping costs: 5€
Orders above 140€, FREE SHIPPING
Please note that shipping for products in pre order are specified in the product page.
In case you order a product in Pre Order and a product In Stock in a same order, we are commited with sustainability and we will be shipping all your products together when the Pre Order date specified in the product page.
Europe
Shipping costs: 5€
Orders above 140€, FREE SHIPPING
Please note that shipping for products in pre order are specified in the product page.
In case you order a product in Pre Order and a product In Stock in a same order, we are commited with sustainability and we will be shipping all your products together when the Pre Order date specified in the product page.
Australia, Canada, USA
Shipping costs: 10€
Orders above 140€, ,FREE SHIPPING
Please note that shipping for products in pre order are specified in the product page.
In case you order a product in Pre Order and a product In Stock in a same order, we are commited with sustainability and we will be shipping all your products together when the Pre Order date specified in the product page.
Rest of the world
Shipping costs: 12€
Orders above 140€, FREE SHIPPING
Please note that shipping for products in pre order are specified in the product page.
In case you order a product in Pre Order and a product In Stock in a same order, we are commited with sustainability and we will be shipping all your products together when the Pre Order date specified in the product page.
RETURNS
Not sure? No worries, you have 15 days to make the return once you receive your order.
*Doesn’t include: Albania, Andorra, Bosnia and Herzegovina, Cyprus, Croatia, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey. Within Spain, this also does not include: Canary Islands, Ceuta, Melilla.
- How does the policy of returns work
How does the policy of returns work
To ensure we can process your return successfully, please review the following requirements when returning your package:
- The return request must be made within a period of 15 days after receiving the order
- Changes are only possible using Store Credit
- Items must be unworn and in their original condition, and labels and stamps must not have been removed
- The packaging / box must be the original and must be in perfect condition
- For the shipping return you will have to use both the protective box and inside the personalized box MANOLA.
- Do not attach labels or tape to the box / packaging *
- Download the return form and place it inside the package here
- Use the protector packaging box to adhere the return label
- Drop off the package at the nearest UPS Access Point OR Post Office associated to the prepaid return label.
*If the packaging requirements are not met, a 5 € penalty will be deducted from your balance.
Request the return through this link
WE DO NOT REFUND SHIPPING CHARGES (OR CUSTOMS CHARGES) IN ANY CASE.
If you have the right to free returns and you have problems with the prepaid label or you encounter a problem sending the package, please contact us before paying the shipping costs. In case of paying for the shipment of the package, we will not cover the costs because we have an established process for free returns in your country.