To ensure we can process your return successfully, please review the following requirements when returning your package:

- The return request must be made within a period of 15 days after receiving the order

- Changes are only possible using Store Credit

- Items must be unworn and in their original condition, and labels and stamps must not have been removed

- The packaging / box must be the original and must be in perfect condition

- For the shipping return you will have to use both the protective box and inside the personalized box MANOLA.

- Do not attach labels or tape to the box / packaging *

- Download the return form and place it inside the package here

- Use the protector packaging box to adhere the return label

- Drop off the package at the nearest UPS Access Point OR Post Office associated to the prepaid return label.

*If the packaging requirements are not met, a 5 € penalty will be deducted from your balance.

Request the return through this link

WE DO NOT REFUND SHIPPING CHARGES (OR CUSTOMS CHARGES) IN ANY CASE.

If you have the right to free returns and you have problems with the prepaid label or you encounter a problem sending the package, please contact us before paying the shipping costs. In case of paying for the shipment of the package, we will not cover the costs because we have an established process for free returns in your country.